Shipping policy

Shipping Policy

Last updated: 1 October 2026

At VYBEonlineSA, we aim to make your shopping experience simple, secure and convenient. Please read the information below to understand how we process and deliver your order.

1. Where We Ship

We currently ship orders to addresses within South Africa.

We are working to expand our delivery options in the future.

2. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Business days are Monday to Friday and exclude public holidays.

Once your order has been processed and handed over to the shipping provider, you will receive shipping information and tracking details where tracking is available.

3. Delivery Times

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, courier capacity, weekends, public holidays, weather, customs procedures and other circumstances outside of VYBEonlineSA's control.

Some orders may arrive earlier or later than the estimated timeframe.

4. Shipping Cost

free shipping is offered.

5. Tracking Your Order

Where tracking is available, your tracking information will be provided once your order has been dispatched.

Please allow some time for the tracking information to become active after the parcel has been handed to the shipping provider.

You can use the tracking information provided to monitor your order's progress.

6. Dropshipping & Third-Party Fulfilment

Some VYBEonlineSA products are fulfilled by third-party suppliers.

This means your order may be shipped directly from one of our fulfilment partners rather than from a VYBEonlineSA warehouse.

Depending on the supplier and shipping method, the package may have third-party shipping or packaging information.

This allows us to offer products without maintaining a large physical inventory.

7. Delivery Delays

While we work with our suppliers and shipping providers to deliver orders within the estimated timeframe, delays can sometimes occur due to circumstances outside our control.

These may include:

Courier delays
Public holidays
Severe weather
Incorrect or incomplete delivery information
High order volumes
Supplier processing delays
Customs or import processing
Other transportation disruptions

If your order is significantly delayed, please contact us so that we can assist you in checking its status.

8. Incorrect Delivery Information

Please make sure your name, phone number and delivery address are correct before completing your order.

VYBEonlineSA is not responsible for delays or additional delivery costs caused by incorrect or incomplete information supplied by the customer.

If you realise that you entered the wrong address, contact us as soon as possible at vybeonlinesa@gmail.com.

We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

9. Lost or Damaged Orders

If your order appears to be lost, severely delayed or arrives damaged, please contact us at vybeonlinesa@gmail.com as soon as possible.

For damaged items, please keep the original packaging and provide photographs or other relevant information when requested so that we can investigate the issue with the supplier or shipping provider.

10. Customs, Duties and Additional Charges

For orders shipped from outside South Africa, customs duties, import taxes or other charges may apply depending on the shipment and applicable regulations.

If any additional charges are imposed by customs or a carrier, responsibility for those charges will depend on the shipping arrangement and applicable laws.

Where applicable, customers may be required to pay these charges before delivery.

11. Separate Shipments

If you purchase multiple products, your items may occasionally be shipped separately depending on product availability, supplier location and fulfilment arrangements.

If this happens, you may receive more than one tracking number or your orders may arrive at different times.